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Ethentials Return Policy
At Ethentials, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return policy to make your shopping experience hassle-free.
Returns and Exchanges:
- Time Frame:
- You may return items within 30 days of the purchase date for a refund or exchange.
- Conditions for Returns:
- Items must be unworn, in their original condition, and with all tags attached.
- Returns must be initiated within 30 days from the date of purchase.
- Please include the original packing slip with your return.
- Initiating a Return:
- Log in to your Ethentials account.
- Go to the “Order History” section and select the order containing the items you wish to return.
- Follow the instructions to initiate the return process.
Refund Process:
- Timing:
- Refunds will be processed within 5 business days of receiving the returned items.
- Original Shipping Charges:
- Original shipping charges are non-refundable unless the return is due to an error on our part.
- Refund Method:
- Refunds will be issued to the original payment method.
Exchanges:
- Current Policy:
- Currently, we do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
Damaged or Defective Items:
- Reporting:
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order for assistance.
Return Address:
601, Rustomjee’sLasolita, 28th Road, Near Guru Nanak Park, Opposite Aza house, Bandra West, Mumbai 400050
Contact Information:
If you have any questions about our return policy, feel free to contact our customer service team at +919923179794/+919892346691.
- Time Frame: