Sample of All FAQs (Helpie FAQ)
Ethentials
- 1. What is Ethentials?
Ethentials is a clothing brand that blends style, comfort, and ethical practices. Our collections feature thoughtfully designed clothing made from quality materials with a focus on sustainability and social responsibility.
- 2. How do I place an order?
Ordering from Ethentials is easy! Simply browse our online store, select the items you love, choose your size, and add them to your cart. Follow the checkout process, provide your shipping details, and complete your purchase securely.
- 3. Can I modify or cancel my order?
Once an order is placed, we process it quickly to ensure swift delivery. Unfortunately, this means we’re unable to modify or cancel orders once they are confirmed. Please double-check your items and shipping details before completing your purchase.
- 4. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and other secure online payment options. You can find the complete list of accepted payment methods during the checkout process.
- 5. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the delivery status of your package.
- 6. What is your return policy?
Our return policy allows you to return items within 30 days of purchase for a refund or exchange. Items must be unworn, in their original condition, and with all tags attached. Visit our Return Policy page for detailed instructions.
- 7. Do you offer international shipping?
Yes, we do offer international shipping. Shipping fees and delivery times vary based on the destination. Please check our Shipping Information page for more details.
- 8. What makes Ethentials clothing sustainable?
Ethentials is committed to sustainability. Our clothing is made from eco-friendly materials, and we prioritize ethical production practices. Learn more about our sustainability initiatives on our Sustainability page.
- 9. Are your products cruelty-free?
Yes, our products are cruelty-free. We do not use materials or practices that involve harm to animals. Ethical sourcing is a fundamental aspect of our brand values.
- 10. How can I stay updated on new releases and promotions?
Stay in the loop by subscribing to our newsletter. You can also follow us on social media platforms like Instagram and Facebook for the latest updates, promotions, and behind-the-scenes content.
- 11. What sizes do you offer?
Ethentials offers a range of sizes to cater to diverse body types. Check our size chart for accurate measurements and fit guidance.
- 12. How do I care for my Ethentials garments?
Care instructions can be found on the product page and garment tags. Generally, we recommend washing in cold water and air-drying to maintain garment integrity.
- 13. Are your products true to size?
Our sizing is designed to be true to standard sizing. Refer to the size chart for accurate measurements and feel free to contact our customer service if you need assistance.
- 14. Can I change my shipping address after placing an order?
Unfortunately, we are unable to modify shipping addresses once an order is confirmed. Please ensure accuracy during checkout.
- 15. Is it possible to add items to an existing order?
We cannot add items to an existing order. Please place a new order for any additional items.
- 16. How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions sent to your email to reset your password.
- 17. Do you offer gift cards?
Yes, Ethentials offers gift cards. You can purchase them here.
- 18. How do I apply a discount code?
During checkout, you will find a field to enter your discount code. The discount will be applied before completing your purchase.
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- 19. Do you have a loyalty program?
We appreciate your loyalty! While we currently do not have a formal loyalty program, subscribe to our newsletter for exclusive offers and updates.
- 20. Are the colors of the products accurate on the website?
We strive for accuracy in representing product colors. However, variations may occur due to monitor settings. Contact us for specific color inquiries.
- 21. What browsers are compatible with your website?
Our website is optimized for most modern browsers, including Chrome, Firefox, Safari, and Edge.
- 22. Do you collaborate with influencers or other brands?
Ethentials values collaborations. For partnership inquiries, please reach out to+919923179794/+919892346691.
- 23. Can I wholesale Ethentials products?
Yes, we offer wholesale opportunities. Contact our wholesale team at +919923179794/+919892346691 for more information.