Ethentials Refund Policy
At Ethentials, we believe in providing a seamless and transparent shopping experience. Our refund policy is designed to address specific scenarios where a monetary reimbursement is applicable.
Refund Eligibility:
1. Time Frame:
• You are eligible for a refund within 30 days of the purchase date.
2. Conditions for Refunds:
• Items must be unworn, in their original condition, and with all tags attached.
• Refunds must be requested within 30 days from the date of purchase.
• Please include the original packing slip with your return.
Initiating a Refund:
1. Process:
• To initiate a refund, log in to your Ethentials account.
• Go to the “Order History” section and select the order containing the items you wish to refund.
• Follow the instructions to initiate the refund process.
Refund Process:
1. Timing:
• Refunds will be processed within 5 business days of receiving the returned items.
2. Original Shipping Charges:
• Original shipping charges are non-refundable unless the return is due to an error on our part.
3. Refund Method:
• Refunds will be issued to the original payment method.
Exclusions:
1. Final Sale Items:
• Final sale items are not eligible for refunds unless they are damaged or defective.
Refund Status:
1. Notification:
• You will receive an email notification once your refund has been processed.
Chargebacks:
1. Dispute Resolution:
• If you believe a chargeback is necessary, please contact our customer service team first to resolve the issue.
Contact Information:
If you have any questions about our refund policy, feel free to contact our customer service team at +919923179794/+919892346691.